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Crisis Intervention & Assistance

This program provides assistance and support to individuals to work through crisis situations by offering counselling, intervention and referral information.


The focus of our program is on assisting clients in crisis and abuse situations and transitional care planning for long term care residents returning to the community.

An intake assessment will be completed as part of the client onboarding process. There is no cost for this program.

  • How Far in Advance Must I Request a Ride?
    Any booking made with short notice (prior day, or day of notice) will be subject to a $10.00 administration fee.
  • How Do I Book a Ride?
    To request a ride, you can either: Call our office at 519-845-1353 or 1-800-265-0203 (toll free) Email us at Request online here. You will need the following informaton: Date of trip Destination address Pick up time and location Appointment time (if applicable) Return time
  • What if I Need to Cancel My Ride?
    Twelve hours notice for trip cancellation is required. You will be billed for the cost of the trip with a minimum $20.00 charge if twelve hours cancellation notice is not given.
  • Can I Bring Someone With Me?
    Our transportation service is door to door; however, you may bring someone with you free of charge so that they can assist you to your destination.
  • How Much Does Service Cost?
    Please click here to view our current rates.
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